Phantom Privacy Policy – Your Privacy Rights

​

Last Updated: May 5, 2024

​

This Privacy Policy applies to our websites and apps.

​

It explains how we handle personal information collected both online and offline, including through our websites, apps, box offices, and interactions via phone or email.

​

Our Privacy Policy is designed with you in mind. How it applies depends on how you interact with us. Your choices and rights are detailed below. Click on "Learn More" for more information or scroll down to read the full policy.

 

What Information We Have & Where We Get It

We collect and store information about you when you create an account, buy tickets, contact us, or use our websites, apps, and social media. [Learn More]

​

How We Use Your Information & Why

We use your information to help you access events, share news, market to you, and comply with legal requirements. [Learn More]

 

Who We Share Your Data With & Why

We may share your information with event providers and other third parties involved in providing our services. [Learn More]

 

Your Choices & Rights

You can choose whether to receive marketing from us and access your information. [Learn More]

 

Looking After Your Information

We protect your information and securely delete it when no longer needed. [Learn More]

 

Contact Us

For questions or feedback about this notice or how we handle your information, get in touch with us. [Learn More]

 

What Information We Have & Where We Get It

We collect information from and about you, including:

• Contact and Billing Information: When you create an account, buy a ticket, or have a ticket transferred to you, we collect your contact and billing details.

• Information You Post: We collect information you post on our website or third-party social media sites.

• Demographic Information: We might collect details like your age range, race, or gender, often through surveys.

• Accessibility Information: If you have specific health needs for event attendance, we collect those details.

• Other Information: We may collect information about your browser, device, IP address, location, and how you use our site or app, often through GPS and Wi-Fi technology.

 

We collect information in several ways:

• Directly from You: When you buy products, create an account, or register for promotions.

• Passively: Using tracking tools like cookies and web beacons.

• From Third Parties: For example, through social media features within our websites or apps.

 

How We Use Your Information & Why

We use your information to:

• Provide products and services, process orders, and offer customer support.

• Respond to requests or questions and confirm registrations.

• Improve our products and services and customize your experience.

• Ensure security and detect/prevent unlawful behavior.

• Market our products and services, including sending you information about special promotions or offers.

• Use push notifications and location information in our apps to alert you about local events.

• Comply with legal requirements and notify you of policy or term changes.

We keep your information as long as it is necessary for business purposes, to resolve disputes, and to comply with legal obligations.

 

Who We Share Your Data With & Why

We may share information with:

• Live Nation Family of Companies: Including Phantom Presents, Ticketmaster, and related venues.

• Third-Party Service Providers: For managing IT infrastructure and fulfilling purchases.

• Business Partners: Event providers, sponsors, and venues for marketing purposes.

• Ticket Buyers or Sellers: For order fulfillment and related services.

• Legal and Security Purposes: To comply with laws or protect our company and customers.

• Business Successors: In case of business transactions like sales or mergers.

• Other Situations: As described at the time of information collection.

 

Your Choices & Rights

You can:

• Opt-Out of Marketing Emails: Stop receiving promotional emails by clicking the unsubscribe link or adjusting your account preferences.

• Manage Cookies and Tracking Tools: Control how we use these tools.

• Control Mobile Device Tools: Adjust settings for GPS and push notifications.

 

Your Privacy Rights

Depending on your location, you may have rights such as:

• Disclosure: Request a report of collected, shared, and sold personal information.

• Deletion: Request deletion of your personal information.

• Correction: Request correction of inaccurate information.

• Opt-Out: Opt out of the sale, sharing, or processing of your personal information.

• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

 

Looking After Your Information

We use standard security measures to protect your information. However, the internet is not 100% secure.

 

Contact Us

For questions about this policy or other privacy concerns, email us at support@phantompresents.com or write to us at:

 

Policy Updates

We may update our privacy practices and will notify you of significant changes as required by law. Check our website periodically for updates.

 

© 2024 Phantom Presents. All rights reserved.